Privacy Policy
Your privacy matters to us. This policy explains how SyscodeFlow collects, uses, and protects your personal information when you use our security testing services.
Information We Collect
We collect information you provide directly to us when you request our security testing services, create an account, or contact us for support. This includes your name, email address, company information, and technical details about your systems that require testing.
During security assessments, we may collect technical data about your systems, including network configurations, software versions, and vulnerability scan results. This information is essential for providing thorough security analysis and recommendations.
- Contact information (name, email, phone number)
- Company details and billing information
- Technical system information for security testing
- Communication records and support requests
- Website usage data through standard web technologies
How We Use Your Information
Your information helps us deliver effective security testing services and maintain ongoing support relationships. We use this data to conduct vulnerability assessments, generate security reports, and provide recommendations tailored to your specific environment.
We also use your information to communicate about our services, send security updates that might affect your systems, and provide customer support when you need assistance with our findings or recommendations.
We never use your technical security data for purposes beyond your specific engagement. Your vulnerability information stays confidential and is not shared with other clients or used for general research without explicit consent.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share limited information in specific circumstances that support our security testing services or comply with legal requirements.
- With trusted service providers who assist in delivering our security testing services
- When required by Taiwan law enforcement or regulatory authorities
- To protect our rights, property, or safety, or that of our clients
- With your explicit consent for specific business purposes
Any third-party providers we work with are bound by strict confidentiality agreements and must meet our security standards for handling sensitive information.
Data Security and Protection
Protecting your information is fundamental to our business. We use industry-standard encryption, secure storage systems, and access controls to safeguard your data. Our team follows strict protocols for handling sensitive security information.
All vulnerability data and security findings are encrypted both in transit and at rest. We maintain separate, secure environments for different client engagements to prevent any cross-contamination of sensitive information.
Security Measures Include:
Encrypted data transmission and storage, multi-factor authentication for all team access, regular security audits of our own systems, and immediate secure deletion of sensitive data when projects conclude.
Your Rights and Choices
You have several rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your data when our services are complete.
You can also opt out of marketing communications at any time, though we'll still need to send important updates related to your security testing projects. If you have concerns about how we handle your information, you can contact us directly.
- Access and review your personal information
- Request corrections to inaccurate data
- Delete your information after project completion
- Opt out of non-essential communications
- Request a copy of your data in portable format
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and meet legal requirements. Security testing data is typically deleted within 90 days after project completion, unless you request longer retention for compliance purposes.
Contact information and basic project records may be kept longer to support ongoing business relationships and provide continuity for future security assessments. You can request earlier deletion of specific information types.
Sensitive vulnerability data is securely deleted immediately upon project completion or client request. We use DoD-standard data wiping procedures to ensure information cannot be recovered.
International Data Transfers
Our primary operations are based in Taiwan, but some of our security testing tools and backup systems may involve data processing in other jurisdictions with equivalent privacy protections. We ensure appropriate safeguards are in place for any international data transfers.
When working with multinational clients, we coordinate with local privacy requirements and can arrange for data to remain within specific geographic boundaries when requested for compliance reasons.
Cookies and Website Technology
Our website uses standard cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These help us remember your preferences and analyze website performance.
You can control cookie settings through your browser, though some features may not work properly if you disable certain cookies. We don't use cookies to track you across other websites or for advertising purposes.
Changes to This Policy
We review and update this privacy policy annually or when our practices change significantly. We'll notify existing clients of material changes through email and post updates on our website with clear effective dates.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can discontinue services and request data deletion.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your information, we're here to help. Contact our privacy team directly:
Email: info@syscode-flow.com
Phone: +88675535207
Address: 325, Taiwan, Taoyuan City, Longtan District, Bainian Rd, No. 11